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Some clients don't pay their bills on time, and the system automatically cuts access to the profitable parts (along with a courtesy email to their accounting department and account manager).

How is this email worded? Do the clients/users receive it, or only the accounting department?

Has the user been warned that they will be cut off from the service?

A simple solution would be: when payment is overdue, send a friendly reminder first, both to accounting and to the actual user. Then, wait two weeks, send another reminder, and only cut off service after say, a few days later.

This should leave them enough time to either pay themselves or remember accounting to do it. This also makes sure they won't have an unpleasant surprise when their service is cut, since they've been warned...

The reaction you don't want is "Damn, this thing doesn't work!" but the reaction you want is "Damn, we forgot to pay!"

The error page should also mention something like:

"Please make sure your spam filter is set to accept the two warning emails we sent you in the previous weeks, in order to avoid further inconvenience."

Some clients don't pay their bills on time, and the system automatically cuts access to the profitable parts (along with a courtesy email to their accounting department and account manager).

How is this email worded? Do the clients/users receive it, or only the accounting department?

Has the user been warned that they will be cut off from the service?

A simple solution would be: when payment is overdue, send a friendly reminder first, both to accounting and to the actual user. Then, wait two weeks, send another reminder, and only cut off service after say, a few days later.

This should leave them enough time to either pay themselves or remember accounting to do it. This also makes sure they won't have an unpleasant surprise when their service is cut, since they've been warned...

The reaction you don't want is "Damn, this thing doesn't work!" but the reaction you want is "Damn, we forgot to pay!"

Some clients don't pay their bills on time, and the system automatically cuts access to the profitable parts (along with a courtesy email to their accounting department and account manager).

How is this email worded? Do the clients/users receive it, or only the accounting department?

Has the user been warned that they will be cut off from the service?

A simple solution would be: when payment is overdue, send a friendly reminder first, both to accounting and to the actual user. Then, wait two weeks, send another reminder, and only cut off service after say, a few days later.

This should leave them enough time to either pay themselves or remember accounting to do it. This also makes sure they won't have an unpleasant surprise when their service is cut, since they've been warned...

The reaction you don't want is "Damn, this thing doesn't work!" but the reaction you want is "Damn, we forgot to pay!"

The error page should also mention something like:

"Please make sure your spam filter is set to accept the two warning emails we sent you in the previous weeks, in order to avoid further inconvenience."

1
source | link

Some clients don't pay their bills on time, and the system automatically cuts access to the profitable parts (along with a courtesy email to their accounting department and account manager).

How is this email worded? Do the clients/users receive it, or only the accounting department?

Has the user been warned that they will be cut off from the service?

A simple solution would be: when payment is overdue, send a friendly reminder first, both to accounting and to the actual user. Then, wait two weeks, send another reminder, and only cut off service after say, a few days later.

This should leave them enough time to either pay themselves or remember accounting to do it. This also makes sure they won't have an unpleasant surprise when their service is cut, since they've been warned...

The reaction you don't want is "Damn, this thing doesn't work!" but the reaction you want is "Damn, we forgot to pay!"