Approximately 6 months ago, I placed an order with a friend of a friend for laser engraved dog tags to distribute at as a keepsake at an event I attend. We agreed on a price, I provided art, and they let me know that they would send me a sample before filling the order. They also let me know that they would follow up with payment details.

After this initial conversation, I had no further contact with this individual. I never recieved the sample or the payment information, and they did not respond to my follow up emails as the date of the event approached. A few days prior to the event, to my extreme surprise, I received my complete order in the mail with no accompanying documentation. Additionally, they appeared to be screen printed rather than laser engraved. I sent another message to coordinate payment at this stage, and received no response. I did end up handing out the tags at the event, and was very pleased with how they were received by the other attendees.

After a month of no additional contact, I assumed the order had been written off as a loss, and that I would not hear from this individual or their business at any point. I was surprised today to recieve both an email, and an invoice from them asking for payment in full.

I am going to pay the invoice, as I did accept delivery of the order, and use it as intended. That said, I feel like I should say something to them about their poor business practices and my dissatisfaction with the transaction.

How should I respond to this message after I have paid the invoice?

closed as off-topic by The Wraith, baldPrussian, Rory Alsop, Tinkeringbell, Maxim Mar 23 '18 at 19:21

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "This question does not appear to be about interpersonal skills, within the scope defined in the help center." – The Wraith, baldPrussian, Rory Alsop, Maxim
If this question can be reworded to fit the rules in the help center, please edit the question.

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    What do you hope to gain from this communication? What is your end goal? – baldPrussian Mar 23 '18 at 18:16
  • I think that's what I'm trying to figure out. I want to express my dissatisfaction, but I don't know to what end. I don't plan on doing further business or even communicating with this individual ever again. Maybe I feel like not saying anything further enables their poor conduct? – Skoddie Mar 23 '18 at 18:26
  • 1
    So this is about giving feedback effectively? Do you have any positive points you could point out as well? – Tinkeringbell Mar 23 '18 at 18:29
  • This is most likely going to wind up closed because it strikes me as a "what should I do" question. I'd suggest editing the question to more reflect what you want to tell the individual. Also, this might be a good post on The Workplace - I know how I'd deal with this from a business setting, which is very different from the interpersonal skill question you ask here. – baldPrussian Mar 23 '18 at 18:31
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    IPS is more about relationships to each other. It's about interaction. IPS SE is about "I want to embark on this course of action; what is the best way to do it". Personally I don't read in this question about achieving a desired goal. It's a good question; it just doesn't seem to be a good fit for improving interpersonal skills. – baldPrussian Mar 23 '18 at 19:10

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