I play World of Warcraft in a extremely nice guild for the better part of two months now. We are a casual semi-hardcore raiding guild, so raid performance is still rather important, and if someone does not meet the standards he/she sadly can't raid (1) until he/she improves significantly. Normal procedure. Mostly we recruit people and if they dont meet the expectations they are kicked in the trial period.
The problem is now with a couple in the guild. They are in for more than a month now, so kicking is no longer an option as they are full members and socialized with us already. Her husband is a very good raider, but she isn't. She is terrible! We had a healer shortage so we needed her, and that's why she came along every raid, altough her HPS (Heal Per Second) are terrible and she is constantly dying.
Now we dont have the need for her anymore, and would like to exclude her from our raid team (until she improved ofc) but we dont know how to tell her. We socially get along very well, and of course her husband is a very good DPS, so we don't want to lose either of them. But I know that she very, very easily takes things the wrong way, really likes raiding, and we, as we like her, don't want to offend her and/or make her feel bad.
We already told her that she will have to improve for the sake of the team, and I suppose she is trying to, but until now, this has not yielded any measurable results.
How can we communicate that she can no longer be in the core raid team without offending her in any way, and/or lose either of them?
Although this is gaming related, I think that this question still belongs to the interpersonal section as I wonder what path of communication to choose/how to communicate.
(1) Raiding = Group of 10-20 people coming together for several hours several times a week to clear a large difficult dungeon in an online role playing game.
Community Setting = In this community it's normal to be expected to put some effort into getting better constantly, to research, farm gear etc. This is expected and if this is not met, you normally get excluded from the raid. And sadly there exists no objective line someone has to cross to be "good" as we all strive to improve, but you can objectively (through logs) see if someone improves, but this is not the case with her
Solution: We talked with her and came to the conclusion that it would be best for all of us if she did not participate in the most difficult raid in the week, but is welcome in the less difficult ones and as backup if a heal has no time. And we managed to give her guidlines, run with her dungeons in the freetime to help her improve etc. She took it very well and enjoys us helping her out a bit :)