I have anxiety using the phone to ask for information. Somehow I end up forgetting something and then have to make at least another call. Or I get rude service (which I don't have time to complain about)
I'm not even sure how to frame this question.
Bottom line, I wish to feel comfortable using the phone to get information before, during, and after the phone call. How do to this?
I was calling my bank to inquire about certain fees at rates. This was the umpteenth time I was calling because I want to be certain of something before I invest.
One broker was really rude, i.e. was giving wrong information, refused to give his last name (brokers always give their last name, I guess he thought he wouldn't make much commission on my account). When I asked to be transferred to a supervisor he said he is a supervisor.
He said if I don't believe the information he is giving I can call back and get someone else.
I got so frustrated I hung up. Then I called the same center, and got someone who was more helpful. This person even said, "You just spoke to my colleague XYZ" and I said yes. Then I started to say I know you guys are really busy, I want to get smart on finances, because if I'm smart on finances, I will invest more, and it will be good for your bank. Then I said, I understand, if my account had 3 billion (rather than 3 thousand), XYZ might have responded differently.
Making appointment for my Dad. I spoke to Dr's answering service who are able to make appointments. When I told my Dad he said, "I never asked you to make appointment, only find Dr's hours". I had to make two more phone calls to get appointment cancelled.
But the answering service said they can only give message to office staff, then I will get confirmation (of cancelled appointment) when staff is in the office.
Yesterday (weekend) I heard old-fashioned land-line phone ring, and on caller ID, another phone number for Dr's office.
I googled that phone number to make sure it belonged to office. However when I called, it turned out it was the Doctor's personal cell number.
Why is Dr's personal cell phone number listed as his office's number, but I didn't ask (wasn't sure if that would be appropriate)
I was stunned, and I said, "sorry to disturb you, this appeared on my caller ID, and I thought it was the answering service returning a phone call." The Doctor said no problem, and he was able to answer a question I had (i.e. does he take my Dad's insurance).
There was another question I had, and the Doctor said the staff is in on Monday (but I didn't ask what time Monday)
Still, I was very tensed talking on phone. Plus, I didn't want to take up Doctor's personal time, so I said, "have a nice weekend"
Now, it's hanging over me that I have to call the staff on Monday. I am tensed that the situation won't get resolved and because of lack of interpersonal skills, general knowledge, it will be exercise in frustration (at the very least), or the office staff will get aggravated and won't help me.
Honestly, I hope I am expressing my issues correctly.