In my last two cinema trips I have had disruptive people in the cinema.
One was a group of 4-5 early 20s men, one of whom in particular was talking very loudly. I stared at him until he looked back at me, and I did the international sign for "what the hell are you doing?" (holding your hands up in a sort of shrug with a scowl on my face) and he did it back to me sarcastically, and continued talking. This angered me, and I said loudly "If you want to have a conversation, *&!# off somewhere else and do it" which was met with threats of physical violence... but he did then shut up for the rest of the film.
Most recently this weekend there were people sat next to me and my wife who were on their phones a lot, not talking but mainly texting. The light from the phones was very distracting. About 10 minutes from the end of the film one got their phone out and wasn't even doing anything, he was just scrolling through pages of apps looking for something to do. This annoyed me and I said "Can you put your phone away please? The movie isn't finished yet" and all I got back from him was "Just watch the movie yeah? Don't worry about me on my phone". I replied "I'm trying to watch the movie but the light from your phone is very distracting", which was met with "just watch the movie". I protested some more and was met with deflection "you're raising your voice now just watch the movie yeah?". Ultimately I left it but it ruined the moviegoing experience for me.
Please bear in mind that there don't seem to be ushers in the theatre in UK cinemas anymore - at least there haven't been in the cinemas I've been in for the last 10 years or more.
My options seem to be either to leave the theatre, find an usher and report the behaviour, or to attempt to deal with it myself. I'm not keen on leaving the cinema to find an usher because a) That involves me missing part of the movie and b)The usher may not even do anything - even if they come into the theatre the person might not be on their phone anymore. This leaves me to try and deal with it myself.
Frankly the whole thing makes me not want to go to the cinema anymore. I feel like there's an increase in entitled behaviour which I've also encountered at music gigs. There seems to be an "I've paid for my ticket so I can do whatever I want" mentality and I suppose in a broader sense this is part of what I'd like to try and combat.
I'm aware that my previous approaches may not have been the best - how can I do better to quash this disruptive and annoying behaviour? My goal is to make people realise they're being disruptive to others and change their behaviour.
Edit: I've also contacted the cinema chain to ask for their input so I will update when I've got their position on it!