So I had a interesting incident recently, and I wonder if I addressed it properly.
My friend and I stumbled into an amazing Mexican place after an event we attended. This restaurant was sort low-key, hole-in-the-wall type of place, super authentic food, and with excellent service. We loved it immediately.
Anyhow, since it was still kinda brunch hours (at least for me) I ordered a coffee, black ("cafe negro", the menu said) before the main dish. However, the waitress brought me literally a jar of Nescafe instant coffee, a cup of hot water, and a small plastic container of milk. My friend and I, semi regular coffee drinkers, just kinda sat there for a bit, confused... I looked over the menu (which I kept since I intended to later order another drink) and nowhere on there did it say instant coffee.
So the food was amazing, and my friend and I dug it. I tried making a half-hearted attempt at drinking that brown and awful tasting instant "coffee" but just couldn't. I am no coffee snob, but I do french-press it semi regularly. I also happen to be Colombian (this apparently would matter to the owner, who must have heard my accent while I flirted a bit with one of the waitresses.)
So, after we had finished the meal, the owner of the restaurant came to the table, and we only had great things to say about the food. However, I did mention that I was a bit confused that when I ordered black coffee, but they brought me this jar of Nescafe instant coffee and hot water, that I was expecting a cup of black coffee. I asked if perhaps they had run out of grounds...? The owner seemed unfazed, and a bit offended and asked "what what was wrong with the coffee they served, since (technically) that is coffee..." He asked what the difference was, said that they'd always served it like that, and that maybe I was too used to having the best Colombian coffee."
I was a quite taken a back by his response. So I basically just replied that I was far from a coffee expert, nor was I expecting any Colombian coffee in a Mexican restaurant, but that it was just a bit confusing (and not the same). I added that most people expect non-instant coffee when you order the "black coffee" item on the menu. My friend who is American backed me up. I repeated that we really liked his restaurant and so I was giving him some honest feedback since I really thought there was a big difference between instant coffee and you know...well, coffee..? Anyways, he then just sorta thanked me for the feedback and walked off. I was still charged for the "coffee."
Anyways, I think I must have inadvertently offended the owner with the complaint about the coffee... maybe Nescafe instant coffee is a popular thing in Mexico?And it's just a cultural thing to call it just "black coffee"? I really don't know... I've only been to Cancun and around a few places for tours in the Yucatan, but I know that area heavily caters to American tastes, so... I'm unsure.
How should I have given some feedback about the way something was served or appears on the menu? Or am I just a Colombian coffee snob now...?