I am the sole tenant of a rented apartment. Periodically the estate agents managing the property perform visits to check the state of the building. I work away from home for extended periods (~ 3 weeks) and use the apartment for storage and washing. I rarely have time to tidy.
I recieved an email from the estate agents informing me of a routine property visit in a weeks time. I am planning on calling (by phone) the representative for my building and requesting the visit to be postponed until after I return so I can prepare the apartment for viewing. The issue is that on the previous visit they were unhappy with the tidyness of the apartment. I feel that by asking for the visit to be delayed I am admitted that it is in a similar condition now. I worry they will deny my request due to the results from the previous inspection.
How can I phrase my request to give the representative little to no leverage over the outcome?
What reasons (or "excuse") can I use to improve the chances of postponing the visit?
How can I respond to the following questions/statements?
- "Why do you need to delay the visit?" - after I make my request
- "The tidyness of the property is unimportant, we are looking for damage"
- "What have you got to hide?"
I would most likely become flustered and stutter when encountering the above whilst on the phone, having a script, or answers to these, prepared would help me.
Result I managed to contact them via email and said the following:
I spoke to REDACTED this morning in regards to postponing the property visit on the 14th until the week after (20th – 24th). She advised I contact you via email to discuss this.
I am requesting this because I am often away from REDACTED for extended periods and rarely have time to tidy. I would like the opportunity to prepare the apartment for your viewing.
It worked I successfully rescheduled.