I'm a woman, 23 years old and a freshly hired Q&A ingenior (2 weeks). I was asked to do some task (implement automatic test on Jenkins).
I ran into a problem and needed the help of someone in an other department (male, here since 2 or 3 months, work as a contractor and not as an employee, let's call him Bob). When I asked for help, he seemed very reluctant to give me some. However, since my superior (who work remotely except two days a week) insisted on the fact I had to ask him, I persisted.
I exchanged with Bob in person and via a group chat where my superior also is. Bob provided me with very little to no help and, at the end of the day, the problem wasn't solved. My superior then send a message in this chat group where he seemed cross that we didn't properly work as a team.
Here is a translation of some of the messages:
Bob, 3pm: First the PATH is wrong
and it's not the right version of XXX
your docker image is a mess
Me, 3:15 pm: What the PATH should be? And for the version, I can't have the one you use, there is only v.X, v.Y and v.Z available.
Bob 4:45 pm: uh
Superior 5:15 pm: @Bob @Noon could you see this between you since you are behind one another? Thanks :)
My superior probably don't know that we did talk in person, he only knows that the problem wasn't solved.
I understand why my superior is crossed but I don't know what else I could have done to make Bob more willing to help me. I would like to explain that to my superior and ask for his help but I don't know how to do so. I don't want to be seen as the problem, as someone incapable, etc...
How do I explain the situation (and ask for help) to my superior without making him see me in a negative light?
Notes and clarifications
Everyone else here is very helpful and happy to answer my questions/help me when I need to.
Bob might be sexist but didn't talk with him enough to know for sure (maybe he is just like that with everyone)
This happened Friday but I only saw my superior message today
My superior was only present remotely Friday and is also remote today (Monday)
In the group chat, Bob was answering me (mostly asking me questions) but did not suggest any solutions. However, is lack of interest was more visible in person.
Bob didn't follow up with me. I asked another coworker of his this morning (when he wasn't here yet) and, it turns out the problem was pretty basic and easy to solve (I just needed to make an 'install' before launching my command). I posted that my problem was solved in the group chat after that.