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Your friend tells you they have a problem with a mobile app or with their car or they have a headache. What would be your immediate reaction?

I would offer a solution if I knew or would ask them to consult an expert. I would think that if I didn’t offer help, I would be mistaken as very unsympathetic.

But my friend says she tells me about her problem not expecting a solution from me.

I'm confused. Please help.

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