I am liaising with a client about a project. My main contact works off-site a lot but is fairly responsive with e-mails. She e-mailed me with a status update of a pending task and when I replied, I got an out of office message:
Thanks for getting in touch. I am out of the office today due to a family emergency. Please contact the switchboard for assistance.
She still responded to my e-mail, at which point I asked if there was another person I could speak to so not to disturb her. However, I struggled to write a sign-off in light of this out-of-office response. Is it appropriate to mention the emergency, or just forego it? My pending response was along the lines of
Thanks for getting back to me. I still can't access the documents that you sent. I just saw your out-of-office reply. Is there somebody else at your side that I can contact as I don't want to disturb you?
I hope everything is okay.
But this felt too personal, a bit clunky and awkward.
In a casual-professional setting (note the use of 'Hi' and abbreviations in the example), is it appropriate to wish someone well or acknowledge bad news on their part? If so, how do you go about this without being too personal or it coming across awkwardly? I've tagged my location in case there is a cultural difference that could affect answers.