I ran into this twice today with two different customers and it's a little strange to me. I almost thought it was just me being aspie and misreading the situation when it happened yesterday, but after today I'm pretty sure it was flirting.
I just don't quite get why a person would feel the need to flirt with someone who's already being paid fairly well to help them. Like it would almost make sense if we were negotiating a price or something, but that isn't the case here, and even then that's ethically questionable.
I'm pretty sure they weren't actually shooting for a date, the repeat offender told me that she was married. And I'm not a great looking guy, not hideous or anything, but definitely not someone who normally attracts an awful lot of that kind of attention.
To be clear, this wasn't a sexual harassment situation. Just light, mostly harmless, flirting. Standing a little too close, batting eyelashes, asking when I'd be working tomorrow sort of stuff.
It's probably relevant that I work for a religious non-profit organization. Flirting would generally be considered inappropriate in the environment.
I guess I'm at a bit of a loss as to why people would flirt in a customer service situation and a little clueless about how to respond. Thus far I've been trying to be friendly, but professional like I usually am. I'm not offended, or looking for a way to make them stop, more looking for some insight into why people do this.
So... If you're someone who has flirted in customer service situations, or someone who still does, why do you do it? What's the goal there?