Always stick to facts ...
Are you aware this issue was outstanding with no communication to me since Monday - I understand now that you are holiday at your office - is there any chance you can check the status for me now & push this when everyone comes back? Additionally, can you make sure someone notifies the other offices when they are going to be gone for more than the weekend?
Normally the FYI type situations stem from a poorly formed check on the situation or a lazy communication in layman's terms, though not always.
The situation likely happened because of the first message no having that full explanation -
(day/date+time?) I opened a ticket
(ticket #) for
(brief description to ensure right ticket # & issue). I haven't received any updates in my
(email/chat/phone calls) since
(date of last update). I need the information by this
(this reason). It would make me feel better if someone could get me status in the next
(hours/days) so I know where the issue stands.
Had a girl with a photographic memory in my group once. She was a crazy good worker, did ordering.
- She would work up phrasing. Then think & rethink the initial email in order to send it, like 5 or 10 minutes.
After that first send, all communications with her included copy &
pasted chunks of the conversation she had questions about & guidance
to what type of answer would make her happy.
She would still get mad at people & such, but it never bled in to the email world - it was as pristine as her memory. Everyone had mad respect for her emails...they were basically the gold standard.
Further when she talked to people (frequently), she would summarize the conversation back, attaching relevant bits so people could confirm or correct any inconsistencies.
I should mention in here - no one likes being reminded of their failures - she was respected for her skills, but kind of viewed as an odd duck - so you can be more forgiving than the purely technical first scenario I presented...
Are you aware this issue was outstanding with no communication to me since Monday? Is there any chance you work with me by checking the status for me now & push this when everyone comes back?