As I moved to Graz a couple of months ago I took a room in a shared flat with three other people. About a month after that one of them decided to leave, because she wanted to move to a friend of hers about 500m away from us. She looked for new people and we interviewed a few and found a really awesome person, who is living with us for about a month now.
Everything is fine except that the ex-flatmate still got a couch and several other pieces of furniture still in our flat. The plan was that she would take the stuff out about a week later. By now this should have been two weeks ago.
On top of that she had the flat account(bank) onto which we all put money and she gave it to the landlord. She also paid our heating and electricity provider.
Now the problem is that we simply cant reach out to her. She is like dead. We all write her, or call her and she sees it, according to WhatsApp, but she simply does not reply. She also said two weeks ago that she tries but can't reach our landlord to tell them everything new. However, one of us called the landlord last week and reached him on the first attempt, just for us to hear that the rent for this month hasn't been paid, even though we all already gave the money to our ex-flatmate! They also told that they do not even know that she moved out or that we already have had a new flatmate for a MONTH now.
We are really angry now and yesterday for the first time I wrote directly and honestly a huge message to her explaining all her faults and that something like that CANNOT happen and is unacceptable. And she read it but still does not reply.
My question now: What other approaches can we as flatmates do to resolve this? To reach her and get her to come to us, as she also needs to sign stuff. And what should we do if the person simply does not react at all? What CAN we do?
This is pretty tricky as it is really important to get her furniture out and more importantly that we get her to pay the rent and to transfer who pays our heating and electricity provider.
My main goal is to interact with the person to be more cooperative. I thought that being direct and maybe a bit aggressive will rattle her out of it but that didn't seem to work. How should we approach her?
We of course already made another bank account from which all further payments will go. The only problem is the money we ALREADY gave her for this month, and that electricity heating and internet runs on her name.
Actually yes money is a very important topic in the story, but as we know her and actually don't expect her to steal our money (she lived for 1,5 years with some of them and was actually always a nice person). We are just confused why she would play dead and get her to get in contact with us. We also have no obligations to take legal actions against her. Only if its really necessary but we really don't think that this will be the case, because as mentioned earlier, she was always a nice person.
I have not yet taken any action because I wanted to wait to see some answers before taking further action. But as of now she contacted me back after my rather direct last message yesterday. She apologized and stated that she had in fact personal problems and that she is willing to meet up this week and that she paid our landlord today. Problem seems solved for now and I must give problems to all those that thought of the person may be having personal problems. Might have been wiser for me to approach this differently as I know how it is when being knee deep in problems. I will read all answers again and mark this one as solution that was closest to the matter at hand, and which gave me the most insight on how to solve something like this in general. Thank all of you for your helpful and insightful answers and comments!