Time for a holiday-themed question.
I lead a small online group in an MMORPG. For the holidays, we decided to exchange gifts ala Secret Santa. As leader, I took it upon myself to organize the whole thing. The mechanics for the gift exchange was that participants would sign up, and they would give a gift of an in-game item to another random participant, and receive a gift from another random participant. We agreed on a budget, drew lots, setup a wishlist so people can get the item they want, and exchanged gifts after a few days.
Now, a few days later, one of the members who signed up for the exchange comes to me, upset, asking if it was OK to give gifts under the budget. She felt that she should have gotten something of equivalent value, as she also gave a gift at the right amount, saying "I gave fairly".
Full disclosure, I never really talked about "rules" with all the participants, like whether the budget was a maximum or a minimum amount [see MAJOR EDIT below], thinking that they would at least give something close to it. However, said member only received a gift that was less than half the budget, and is upset.
I know who gave her the under-budget gift, as I was the one drawing lots, and this person isn't very "wealthy" in-game because he was new (I was even surprised he signed up at all!), though I know he could afford the budget with just a little extra effort on his part.
I am asking because, as the one who organized the secret santa, I feel responsible for the recipient's dissatisfaction, and feel like I should do something to resolve this. The recipient also expects me to resolve this, as I talked with her while writing this question.
I want to communicate to the gift-giver that they should at least give something near the budget, but I'm not sure how to: do I tell him that the recipient got upset? How do I tell him to send something more appropriate (up to budget), without upsetting him, too?
I'm sure I will be stepping on toes here, especially at the top voted answer, and I'm sorry for this. All I can say for myself is that I was writing the question tired and flustered at 12 midnight. I said above that I didn't explicitly say whether the budget was a maximum or minimum in the details. Well, now, having had some rest and digging up the chat logs manually, I did explicitly say "at least x" when I messaged everyone individually. So the "budget" I mentioned was a "minimum".
Clarifications from comments:
- The gifts are all in-game purchased with in-game currency. You can "buy" in-game currency with real money.
- Compared to the other participants, the giver would have had to spend more, in terms of percentage, of in-game money he currently has. (think, beggar offering 5 coins vs rich man offering 5 coins kind of thing) For most of us who have been playing a while already, the budget is an affordable sum.
- The gifts are not public, no one would know what you got unless you told everyone.