Questions tagged [customer-interactions]

For questions regarding interactions where one party is a customer, applicable to questions from either the customer or employee perspective.

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5
votes
2answers
602 views

How to ask for my money back without damaging my relationship with this person?

This situation involves three people: Myself An online friend and artist (we'll call him Saxton) My SO (we'll call her Reva.) I don't know Saxton's age exactly, but I don't think anybody here is ...
6
votes
1answer
649 views

Resolving conficts with customers as a waiter

I recently had an unpleasant experience with one of customers in a club where I work as a waiter on weekends (it's my weekend job to get some money as a student). So far, I haven't had any unpleasant ...
43
votes
5answers
17k views

How do I politely hint to customers to leave my store, without pretending to need to leave myself?

I own a small gelato juice bar with a piddling number of seats for customers. I'm working alone right now; my employees returned to school and I haven't hired yet. Too frequently, after buying and ...
12
votes
1answer
2k views

How do I avoid an interaction with an employee at the grocery store escalating to the store manager?

I live in the Netherlands. I am an immigrant of North African descent, and Muslim by faith. Yesterday I walked into a major grocery store. I was very angry and stressed for other reasons. In this ...
2
votes
1answer
325 views

How do I request a different hairdresser?

When I get my hair cut I always go to the same chain location, because it's on my way home from work and convenient. I don't have a particular stylist, so I don't make an appointment and just walk in ...
6
votes
1answer
538 views

How to try out a product you do not intend to buy? [closed]

An organization I'm in offered a "test drive" event of a car manufacturer to its members. Since I have an interest in cars, I opted to go. The purpose of this event is obviously to promote their cars....
4
votes
3answers
2k views

How do I respond to someone saying “thanks for waiting” after a long wait I wasn't okay with? [closed]

Recently, I was in a line at the supermarket where the person ahead of me took nearly 10 minutes to resolve a payment issue with their order (usually, payment takes 30 seconds to a minute). When that ...
29
votes
6answers
9k views

How to ask a store clerk to leave you alone without being rude?

When I go shopping (I am not doing that often, only sometimes when I really need some new clothes), I'd like to take my time, look at all available stuff, and thinking about what I need and what not, ...
3
votes
2answers
374 views

Is it too intrusive to ask about a customer's success with a product?

Currently, I sell hatching eggs as a small in home business. I've been having a 90% hatch rate with my own eggs this year but I have been looking into collecting data on the hatch rates of my ...
3
votes
2answers
238 views

How do I make amends with someone I was unfairly upset with? [closed]

I took my car to be serviced at the dealer (yes yes they charge a fortune but I trust them and they have every incentive to do a good job so that I'll purchase another vehicle from them.) When I "...
4
votes
1answer
250 views

How to ask a tourist outfitter about their competitor's products

A group of friends and I go on an annual summer trip river tubing and camping for a weekend. The last 4 times we've gone, we've used one particular outfitter, I'll call them outfitter A, to rent tubes ...
182
votes
18answers
53k views

How to ask cashier out for date

I am 21 years old and living in a large city in Germany where smalltalk in local markets is not a common thing. A new cashier joined my local food shop. She’s always at the checkout and never doing ...
8
votes
1answer
1k views

How to deal with racism in shops and restaurants?

I'm Israeli. I travel to the UK about twice a year. I generally try to be polite and pleasant around people, so very often a smiling waitress in a café or an assistant in a shop would ask me where I'm ...
5
votes
5answers
216 views

Writing supply conditions that define customer's deadline

I'm a freelance since 10 years and I develop hardware and software. Usually the pattern of a job is the following: A customer contacts me asking for something I submit him a quote with the proposal ...
21
votes
6answers
2k views

Dealing with sexual comments from customers

One of my best friends had to deal with a creeper at work today. She's a rather attractive young woman, and gets unwanted attention on a fairly regular basis, maybe once every couple of weeks, when ...
5
votes
3answers
750 views

Should I speak in Japanese or English to the “foreign-looking” kombini employee? [closed]

I am not Japanese but I usually speak in Japanese with everyone, because it is the language I use all day long at work (I live in Japan). At the register of a convenience store in Tokyo downtown, I ...
15
votes
1answer
7k views

How to deal with someone who won't leave me alone?

My partner works in a book store. Because of the way the company is set up, she mostly works alone (95% of the working day). She has a regular "customer" (I use quotes because he never buys anything) ...
10
votes
4answers
4k views

Why do people flirt in customer service situations? [closed]

I ran into this twice today with two different customers and it's a little strange to me. I almost thought it was just me being aspie and misreading the situation when it happened yesterday, but after ...
4
votes
4answers
844 views

What expressions or phrases can I use to close jewelry sales with female customers?

My wife and I have a jewelry booth at a large county fair on the US west coast. We sell freshwater pearl strands and accented accessories in a price range of $50-$400. We seem to attract all ages (say ...
6
votes
3answers
1k views

How to politely ask someone to repeat themselves

I work at a restaurant and have to take orders over the phone all the time. My hearing isn't the best, and a lot of times I have trouble understanding what the customer is saying. I often have to ask ...
18
votes
5answers
967 views

Managing unrealistic customer expectations?

I do some web work on the side, building websites for non-profits mostly. A, more or less, constant problem I run into is managing expectations when my customer doesn't really have a budget and doesn'...