The replier (the 'someone' in this question's title) is the most senior and only person who can resolve my matter; I contacted his superior who again referred me to him and told me that he's that department's chief. But the replier really needn't as long as he does (e.g. 1 week) to reply. My attempt #1 was polite:
- I often do not hear from you within two business days and worry about the slow progress, and hope to expedite our communication please.
His response does not suggest any change in speed:
- Please be assured that I always try to reply as soon as possible, but I am often out of the office, or need to consult other staff who may be away too.
How do I politely intensify my request to get a quicker response?
