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Thinking from the point of view of the person answering a question, why might they not be helpful or effective at answering? If they are busy, (a colleague at work with her head in some complex code, or my brother is taking washing off the line before it rains) they will not give full attention to your question. Wait for an opportunity where someone will be ...


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It seems like your spoused asked you for help interpreting your mother's behaviour, and you responded by criticising something that she wrote. It's not surprising to me that this could make somebody defensive, but perhaps I am misunderstanding the context? If you did feel it was important to make your spouse aware of the problematic wording, I think you ...


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Treading more carefully As I've been supporting people in difficult situation and often in emotional state of high stress, we've been taught a technique called Active Listening that consists in approaching someone with a given problem through careful listening and refraining to give any advice. In this technique the goal is to guide thinking through ...


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