Timeline for How can I tactfully interrupt a customer service representative over the phone?
Current License: CC BY-SA 4.0
5 events
| when toggle format | what | by | license | comment | |
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| May 16, 2018 at 19:56 | comment | added | Zenexer | Interpersonal skills require a strong understanding of context. The context here is a support call. You, as a customer, are under no obligation to treat this like a conversation, and doing so will likely be detrimental to your cause. Once you get your case elevated to someone who isn’t going to give you the runaround, then you can worry about social formalities. Until then, your mission is to fast forward, and there’s a sure-fire way of doing that coded into every script: ask for a supervisor three times. | |
| May 16, 2018 at 19:09 | comment | added | baldPrussian | This is a good overall strategy to handle a customer service rep on the phone, but I'm challenged to see the interpersonal skill that answers the question of how to tactfully interrupt this person. | |
| May 16, 2018 at 18:57 | review | Low quality posts | |||
| May 16, 2018 at 20:01 | |||||
| May 16, 2018 at 8:59 | review | First posts | |||
| May 16, 2018 at 9:09 | |||||
| May 16, 2018 at 8:55 | history | answered | Zenexer | CC BY-SA 4.0 |