Timeline for How to politely handle support requests which lack some basic understanding?
Current License: CC BY-SA 3.0
10 events
| when toggle format | what | by | license | comment | |
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| Nov 10, 2017 at 15:42 | comment | added | MonsieurTruite | @Flater I think you got it wrong; the other dude isn't saying there isn't a third option. It's the exact opposite, he is saying that society always goes for option 1 or 2, and people are forgetting those aren't the only ones available. Correct me if I'm wrong. | |
| Nov 10, 2017 at 15:39 | comment | added | Make42 | @Flater: Dito. The two "options" I painted are attitudes that I repeatedly observed in discussions. Of course there are more, but these are two relevant to the discussion that I reject. I support the notion of being different, differently "strong", respecting this, but also each other. How to deal with those differences? I believe in "with great power comes great responsibility" or "who is given much, much is asked from". I also support "equal rights", though it requires wrestling to find out what that means in implementation. So much in fact, that I am not sure whether the term is misleading. | |
| Nov 10, 2017 at 15:38 | comment | added | MonsieurTruite | @Make42 Thank you for noticing. Also, I like the "Either it is stated that "everyone is equal" (which is nonsense) or people are looked down on" part. This is very true, people seem to have trouble to understand not everything is black or white. | |
| Nov 10, 2017 at 14:18 | comment | added | Flater | @Make42: "Either it is stated that "everyone is equal" (which is nonsense) or people are looked down on, which is disgusting from a moral point of view." Ehm, what about the third option: we acknowledge that we're different but respect each other regardless of our differences? We are not all equal, but we do all have equal rights. | |
| Nov 10, 2017 at 14:15 | comment | added | Flater | Regardless of the objective correctness of cognitive differences between different people, making a conclusive statement about someone's (lack of) cognitive skills is rude and arrogant, and completely devoid of interpersonal skills. | |
| Nov 10, 2017 at 14:12 | comment | added | Make42 | I am researching intelligence and hate how it is viewed in society: Either it is stated that "everyone is equal" (which is nonsense) or people are looked down on, which is disgusting from a moral point of view. I am one of the lucky ones, but I have a friend who is literally mentally disabled in intelligence. From his mindset he basically is a philosopher. He will never publish articles, due to his lack of brain power, but it makes it much sense to look down on him as it makes sense to look down on someone for being short. Awesome guy! | |
| Nov 10, 2017 at 14:12 | comment | added | Make42 | +1 for raising compassion with a realistic world view. Having the right perspective or inner attitude has always helped me to find better ways to communicate. | |
| Nov 10, 2017 at 14:08 | comment | added | Jonas Schäfer | Whether or not what you say is true or applies to the situation doesn’t really matter. I would not see some kind of disadvantage in being able to learn or understand a reason to be rude. | |
| Nov 10, 2017 at 14:03 | comment | added | meriton | How does this help OP communicate that he does not provide support for Y? Besides, are you sure the people who write OP do so because they are unable to learn? Seems a bit cheap to assume the one cause OP has no control over. | |
| Nov 10, 2017 at 13:00 | history | answered | MonsieurTruite | CC BY-SA 3.0 |