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For questions that involve talking on the phone with someone.
3
votes
How can I get out of a phone appointment for a service I no longer feel comfortable in having?
It's not a good idea to give your Tax File Number over phone to someone. First think if you really need that service or not. If you don't, then tell them politely that I don't need this. Be firm but n …
6
votes
How can I ask (or determine) if someone on the phone is human without offending them?
Is there a polite way to ask if someone is a real person?
Well, you can ask something like,
This may sound a bit strange, but may I know whether I am talking to a real person or not?
Gener …
59
votes
Who should identify themself first on the phone: the caller or the person called?
If you are the caller, it's required that you give your introductions unless they are known colleagues and relatives.
From Phone Etiquette by Hiltmon:
It is the caller’s responsibility to ensure …